App / Mobile
11kkbet collects and uses your information only to operate your wallet, process transactions through Nagad and Rocket, and keep your session secure across devices. Access and eligibility depend on your local law and the eligible regions we serve.
This policy describes how we collect, store and use personal data when you create an account, fund your wallet, or interact with our platform. Data we collect includes your registration details, device identifiers, and transaction records tied to payment methods such as Nagad and Rocket. We use this data to verify your account, process wallet activity, and maintain session continuity whether you are on mobile or desktop. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law in the regions where we operate. Where local law in Bangladesh or another eligible region imposes specific obligations on data handling, those requirements take precedence. Cookies and similar tracking tools are used to keep your session active and to understand how the platform is navigated — you can manage cookie preferences through your browser settings. Any data shared with payment processors is limited to what is necessary to complete the transaction you initiated. We review this policy periodically; the current version is always available at this address. If you have questions about how a specific piece of your data is handled, the contact routes in the Support section below are the right place to start.
Understanding the boundary of this policy helps you know which protections apply to your data and which fall under a third party's own terms.
Covers all data collected when you register, log in, or update your account details on 11kkbet. This includes your contact information, password credentials and any identity verification steps shown in your account settings.
Covers records of deposits and withdrawals processed through Nagad, Rocket and other supported payment rails. Transaction logs are retained as required by applicable law and are accessible through your account history.
Covers how we track navigation and session data on 11kkbet, including cookies that maintain your login state and record which sections you visit. You can adjust cookie behaviour in your browser at any time.
Does not cover the privacy practices of Nagad, Rocket or any external payment provider once data leaves our platform. Each third-party service operates under its own policy, which we encourage you to review separately.
You have practical choices about the data we hold on your account. You can request a copy of the personal information tied to your registered profile at any time by contacting our support team through the routes listed below. If any detail — your registered mobile number, email address or payment method on file — is incorrect, you can update it directly in your account settings or ask support to correct it on your behalf. Where local law in your eligible region grants a right to request deletion of certain data, you can raise that request through our support channel and we will respond within the timeframe required by applicable law. We do not make automated decisions that produce legal effects solely from your account data without a human review step. If you believe your data has been handled in a way that does not match this policy, raising a query with our support team is the first step toward resolution.
Request a summary of the personal data held on your account by contacting support. We will confirm what is stored and how it is used.
Update your registered mobile number, email or linked payment method in account settings, or ask support to make the correction if the field is locked.
If something in this policy is unclear or you believe your data was handled incorrectly, submit a query through live chat or email support for a direct response.
Where applicable law in your eligible region permits it, you may request deletion of specific account data. Contact support with your registered details to begin that process.
Use the contact routes below for any question about your data, a correction request, or a policy query. We respond through the same channel you use to reach us.
Open the chat widget on 11kkbet while logged in to reach the support team directly. Use this for urgent account or data queries.
Send your data request or policy question to the support email address listed in your account's Help section. Include your registered mobile number so we can locate your record.
The Help section inside your account lists current contact options and published policy documents. Check there first for answers to common data and privacy questions.
We apply standard security measures to the data stored on your account and review our practices when this policy is updated.
Account and transaction data is stored on secured infrastructure. Access is restricted to authorised processes needed to operate your wallet and session. We do not retain data beyond the period required by applicable law in eligible regions.
Cookies on 11kkbet keep your session active and help us understand navigation patterns. No advertising cookies are set without your consent. Manage your preferences through your browser's cookie settings at any time.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support through live chat or email.
When this policy changes, the updated version replaces the previous one at this address. Continued use of your account after an update means you have had the opportunity to review the revised terms.
Answers to the questions we hear most often about data, account records and your rights under this policy.
We collect your registration details — mobile number, email address and any identity information required at sign-up — along with device identifiers and session data. Transaction records tied to Nagad, Rocket or other payment methods are also stored as part of your account history.
Yes. Contact support through live chat or the email address in your account's Help section and request a summary of your stored data. We will confirm what is held and explain how it is used in your account operations.
Most details — registered mobile number, email, linked payment method — can be updated directly in account settings. If a field is locked, contact support with your registered details and ask for the correction to be made on your behalf.
We share only the data necessary to complete a transaction with payment processors such as Nagad and Rocket. We do not sell personal data. Each payment provider operates under its own privacy policy, which covers how they handle data on their side.
Retention periods follow the requirements of applicable law in the eligible regions we serve. Transaction records are kept for as long as legally required. If you request deletion of specific data, we will confirm what can be removed under the law that applies to your region.
Raise a query through live chat on 11kkbet or email support using the address in your account's Help section. Include your registered mobile number. We will review the concern and respond through the same channel you used to contact us.